FAQ’s

Click on ‘Forgot Password, enter your email address, and click on ‘Reset My Password Click on the link you receive on your email address and enter your new password.
5. How do I get sales or promotional messages from Salon Designers?

Click here to subscribe to our newsletter to receive updates on sales & promotions.

Orders & Shipment

1. How can I place an Order?

Select your products from the www.nevapakistan.com website and click on your desired products and add them to Your Cart. Once you have added all your desired items to your Shopping Cart, follow these instructions:

If you are a registered customer,

1. Make sure you are signed in using the Sign In link

2. Click on the ‘Shopping Cart’ button and proceed to checkout.

3. Select an address and click next

4. Select the payment method

5. Proceed to checkout

6. Check your email for a Sales Order Summary

If you are not a registered customer,

1. Click on the ‘Shopping Cart’ button and proceed to checkout

2. Enter all your required shipping and billing information

3. Proceed to checkout

4. Check your email for a Sales Order Summary

2. I haven’t received a confirmation call for my order In case of no confirmation call, reach out to us at +92 300 0459 444

3. How do I search for an item on the website?

Click on the search bar at top of the website home page. Enter the item name or code you are looking for and press Enter on your keyboard.

4. Can I reserve my Order online?

Unfortunately, you cannot reserve your Order online.

5. How will I know if Neva Hair Cosmetic has received my Order?

The Sales Order Summary emailed to you is a confirmation that your order has been received. If you do not get this email, please contact Customer Services at +92 300 0459 444 or [email protected]

6. Can I modify an Order after placing it?

Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your order has not been processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.

7. How can I check the status of my Order?

You click on the Track Your Order link to track the status of your Order.

Payment

1. How can I pay for my Order?

You can pay for your Order via two payment methods:

• Cash on Delivery – available nationwide for all Orders.

• JazzCash- Mobile Wallet & Credit Cards

2. How do I redeem a voucher/discount code on online purchases?

To redeem a discount code, go to your cart and type in the discount code below Order in the shopping bag, apply the discount and proceed to check out.

3. Can I use a gift card for online purchases?

We currently do not have a gift card option available for online purchases. Gift cards can be used in our retail stores.

4. When will I receive my refund after the Order cancellation?

If payments made via Credit/Debit Card are processed, you will receive a refund into the source Account within 10 days from the time of Order cancellation.

5. What is GST?

“GST” or a Sales Tax is a tax placed on various products by the Government of Pakistan.

Delivery

1. What is the delivery time for my Order?

Your Order should be delivered within

• 2-4 days for Karachi, Lahore, and Islamabad.

• 7-10 days for other cities.

2. What are the delivery charges for local Orders?

Delivery charges of PKR 300 are applicable on all orders. But orders worth above PKR 2500 gets Free Delivery.

3. What manner of shipping do you use?

Our packages are delivered over land by leading third-party courier companies.

4. Can I ship my order outside Pakistan?

We do not offer international shipping through the Pakistan website.

5. What should I do if I have missed my delivery?

Our courier delivery partners will make 2 attempts to deliver your parcel. Kindly ensure that the address, state, and city while placing an Order given is accurate. On the second failed attempt, your order will be canceled. If you have already paid for this order, your payment will be refunded within 10 days of order cancellation and up to two billing cycles for the credit to appear on your credit card statement.

6. Can I get the Shipping or Billing Address of an Order changed after it has been processed?

To modify your Address, call us on Reach out to us at +92 300 0459 444 or [email protected]. Please note, the address can not be modified after the Order has been processed because your order has already been dispatched.

7. What is the difference between “Order ID” and “Tracking ID”?

Your Order ID is used to identify your Order and will be a part of the Order Sales Summary email. Once your order has been dispatched, your Tracking ID will be sent to you via our courier partner or you may find it on our Track your Order page.

Technical

1. I am unable to sign-up

Reach out to us at +92 300 0459 444 or [email protected]. Meanwhile, you can place your order as a Guest without creating an Account.

2. I am unable to sign in to my Account

In case you are not able to sign in, Reset your password and try signing in again. If this still does not work, Reach out to us at +92 300 0459 444 or [email protected].

3. I am unable to add products to the cart or having difficulty placing an Order

Reach out to us at +92 300 0459 444 or [email protected].

4. I am having difficulty paying online via Easy Paisa / Jazz Cash

• Retry payment after ensuring that the information entered is accurate, including all Account Details, Billing Addresses, and passwords.

• If that doesn’t work, checkout using the Cash on Delivery (COD) payment option

5. I am unable to subscribe to a newsletter

You can subscribe to our newsletter to receive updates on sales & promotions. In case you are unable to subscribe, please call us at +92 300 0459 444 or [email protected].

Exchange & Returns

1. What should I do if I have received a defective/wrong product or quantity?

You can also contact our Customer Service Center by emailing us images of defective/wrong products at +92 300 0459 444 or [email protected] within 72 hours of delivery.

For further information, check our Exchange & Returns